ADA

Los Angeles World Airports (LAWA) is committed to serving the disabled community visiting its airports. To this end LAWA has produced this site to assist not only local visitors to the airport, but travelers with disabilities traveling to Los Angeles on vacation or business from around the world. It is hoped that this material will aid in making your travel planning and visit to the Los Angeles area more relaxing. Please feel free to contact LAWA’s Office of the Coordinator for Disabled Services and let us know what you think of the information provided, and feel free to suggest other ways we can make you visit through LAWA a more pleasant experience. To leave comments, please click the “Got Comments?” box to the right of this message.



LOCAL NEWS & EVENTS TO THE INTEREST FOR DISABILITIES COMMUNITY (Back to Top)



TSA-cares 1-855-787-2227

TSA Cares is a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying.

The hours of operation for TSA Cares helpline are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov  

 

GOVERMENT ADA RESOURCES FOR TRAVELERS (Back to Top)

TSA Logo TRANSPORTATION SECUITY ADMINISTRATION (TSA)
http://www.tsa.gov/traveler-information
FAA Logo FEDERAL AVIATION ADMINISTRATION
http://www.faa.gov/passengers/
FAA Logo U.S. STATE DEPARTMENT
http://travel.state.gov/travel/tips/tips_1232.html
FAA Logo STATE OF CALIFORNIA INFORMATION
http://www.ca.gov/HealthSafety/index.html
DMV Logo CALIFORNIA DEPARTMENT OF MOTOR VEHICLES
http://www.dmv.ca.gov/dl/disabled_info.htm
California Disabled Placard Logo CALIFORNIA DISABLED PLACARD
http://www.dmv.ca.gov/pubs/brochures/fast_facts/ffvr07.htm
California State Parks Logo CALIFORNIA DISABLED DISCOUNT PASS APPLICATION
The Disabled Discount Pass entitles its bearer to a 50% discount for use of all base facilities (including day use parking, camping, and boat/day use parking…
http://www.parks.ca.gov/pages/737/files/DPR818a.pdf
City of Los Angeles Department on Disability Logo CITY OF LOS ANGELES DEPARTMENT ON DISABILITY
http://disability.lacity.org/dodhs1.htm
dot DEPARTMENT OF TRANSPORTATION CONSUMER COMPLAINT DIVISION
http://www.dot.gov/airconsumer/file-consumer-complaint#

dot

PASSENGERS WITH DISABILITIES
http://www.dot.gov/airconsumer/passengers-disabilities

ADA SERVICES AT LOS ANGELES INTERNATIONAL AIRPORT (LAX) (Detailed Information) (Back to Top)

INDEX OF SUBJECTS COVERED:




ANIMAL RELIEF STATIONS  (Back to Index)

 
LAX has four animal relief stations conveniently located around the central terminal area of the airport. All stations are located outside on the lower level. The relief stations are conveniently located at:
Picture of Animal Relief Station with Fence • Between Terminals ONE and TWO

• Between BRADLEY INTERNATIONAL TERMINAL and Terminal FOUR.

• Between Terminals FIVE and SIX (Across the street in front of the parking structure.

•  At the end of Terminal EIGHT



NOTE: Each Relief station has a box containing bags for easy disposal of waste.
Animal Relief Station with Fence outside Terminal 4
CLICK HERE TO SEE ANIMAL RELIEF LOCATIONS MAP

CAR RENTALS  (Back to Index)

 
Click here to find the latest information on Car Rentals

*Accessible Van Rental[1]

Accessible Vans of America

888-282-8267 Toll Free
610-296-7203 Fax

rental101request@accessiblevans.com
www.accessiblevans.com

Accessible Van Rentals nationwide.

Alamo Rent A Car
800-651-1223 Toll Free
800-522-9292 TTY
www.alamo.com

Alamo will maintain a dedicated 24-hour toll-free number (800) 651-1223 for their customers with disabilities, including customers with mobility impairments, such as wheelchair users. In order to reserve a vehicle and/or to discuss options for traveling between airport terminals and off-site Alamo rental car lots, a customer should call the designated toll-free number to speak to an agent who is trained and experienced in providing options for customers with special travel needs.

Hand control-equipped vehicles are available for rental at all Alamo USA and Canada locations for handicapped customers. These vehicles must be requested in advance through Alamo's Reservation Services Desk at 800-651-1223 or 561-912-2710.

Avis Rent A Car
800-331-1212 Toll Free
800-331-2323 TTY
www.avis.com

Through the Avis Cares® Program, they provide a full range of products and services for our drivers or passengers with disabilities including cars with hand controls.

*Avis & Scootaround Rental Program - Scootaround and Avis are provide electric mobility scooters and wheelchairs for use while traveling in many US cities. Scooters and wheelchairs can be disassembled for trunk storage are perfect for business or vacation travel. Contact Toll-Free hotline at 1-888-441-7575.
http://www.scootaround.com/avis/avisrentalform.htm 

Budget Rent A Car
888-221-1203 Toll Free
800-826-5510 TDD
www.budget.com

As part of Budget's commitment to meet the needs of customers with disabilities, their services include, at no extra cost, hand controls as well as four assistive and adaptive devices - spinner knobs, transfer boards, swivel seats and panoramic mirrors. Although many Budget locations carry these items as part of their regular inventory, demand can vary. Customers with disabilities - or their drivers - are encouraged to reserve assistive devices within 48 hours of car pickup. In the U.S., please call 888-221-1203 for details and confirmation.

Dollar Rent A Car 
800-800-3665 Toll Free
800-232-3301 TTY
www.dollar.com

Dollar has rental cars designed to meet the needs of physically challenged drivers. Cars are available at most locations with a 24-hour notice. Drivers requiring driving aids to operate a vehicle, please call 800-800-3665. There is no additional charge for an additional authorized driver for non-driving disabled renters.

Easter Seals Project ACTION 
1425 K St., NW, Ste. 200
Washington, DC 20005

800-659-6428 Toll-free
202-347-3066 Voice
202-347-7385 TDD
202-737-7914 Fax
projectaction.easterseals.com

Information on public transit operators, van rental companies, accessible taxis, airport transportation, hotel-motel shuttles and more.

Enterprise Rent-A-Car 
800-325-8007 Toll Free
866-534-9270 TTY
www.enterprise.com

Enterprise Rent-A-Car provides specialized options for their customers with disabilities. Mobility devices such as left hand controls with spinner knobs and left foot accelerators are available at no additional charge.
Enterprise requires two business days notice to reserve a car with mobility devices. For more information or to make a reservation call the National Reservation Center at (800) 325-8007

Hertz 
800-654-3131 Toll Free
800-654-2280 TDD
www.hertz.com

A full range of special services for physically challenged renters are available to both the Hertz customer and any member of the traveling party. These include hand controls, spinner knobs, accessible parking, easy access buses and more. Direct Link to Hertz's Services for the Physically Challenged web page.

National Car Rental 
888-273-5262 Toll Free
800-328-6323 TTY
www.nationalcar.com

National maintains a dedicated 24-hour toll-free number (888) 273-5262 for their customers with disabilities, including customers with mobility impairments, such as wheelchair users. In order to reserve a vehicle and/or to discuss options for traveling between airport terminals and off-site National rental car lots, a customer should call the designated toll-free number to speak to an agent who is trained and experienced in providing options for customers with special travel needs.
Hand control-equipped vehicles are available for rental at all National Car Rental locations in the US and Canada. These cars must be requested in advance by calling 888-273-5262

Wheelchair Getaways 
P.O. Box 5591
Lynnwood, WA 98046

800-642-2042 Reservations
800-536-5518 Toll Free

corporate@wheelchairgetaways.com
www.wheelchair-getaways.com
Accessible Van Rentals - 866-846-8029 -Oklahoma Toll Free; 405-285-5380 Oklahoma Voice; 405-285-5380 Oklahoma Fax

Wheelers Accessible Vans 
800-456-1371 Reservations
623-776-8830 Voice

info@wheelersvanrentals.com
www.wheelersvanrentals.com
Nationwide accessible van rental serving over 120 cities and 35 major airports across the U.S. including Hawaii. For nearest location go to www.wheelersvanrentals.com/locations.htm. 

People at Check-In Counter Given Direction EVACUATIONS FROM TERMINALS (Back to Index)

AT LOS ANGELES INTERNATIONAL AIRPORT


BUILDING EVACUATIONS – GUIDELINES
The following information is intended to provide the disability community and others needing assistance with information about Los Angeles World Airports (LAWA) efforts to work with them during emergency situations.


INTRODUCTION


The following information is intended to provide the disability community and others needing assistance with information about Los Angeles World Airports (LAWA) efforts to work with them during emergency situations.

Airline employees and terminal staff are trained to assist travelers with disabilities and others with mobility issues in evacuating terminals. These employees have a working knowledge of established exit routes for different kinds of emergencies and understand proper evacuation procedures necessary to coordinate with emergency personnel.

In most emergency situations, rescue personnel will also be present to assist seniors and passengers with disabilities.

In the event of a major incident such as an earthquake or explosion, there may be individuals who are unconscious or injured and need immediate assistance. Evacuation of unattended passengers with a disability requiring assistance would proceed in the same manner as those with injuries.

THINGS YOU SHOULD DO IF YOU REQUIRE ASSISTANCE WITH EVACUATION.

When arriving at the airport you should let the ticket agent know that you may require assistance in the event of an evacuation. If you have reserved wheelchair service, you should also let the wheelchair attendant know that you may need assistance in the event of an evacuation.

Acquaint yourself with your surroundings and evacuation points.

Acquaint yourself with your surroundings and evacuation points.

In the event of a major incident requiring immediate evacuation if rescue personnel have not arrived, and other assistance personnel are not present to assist, sight impaired passengers and persons using mobility aids (including wheelchairs) should seek assistance from other passengers.

Hearing impaired passengers should visually note what other passengers are doing and use their actions as a guide.

ONCE EVACUATED FROM THE TERMINAL or CENTRAL TERMINAL AREA.

The evacuation process can be a difficult experience for anyone. Rest assured that airport personnel have had much training and experience in dealing with most emergencies requiring evacuation from terminals or the airport. It is important you follow directions from designated personnel. Once you are in the designated SAFE AREA, notify airline, airport, first responders of any specific needs you may have. Everything possible will be done to accommodate your request.

In the event of an emergency you may be asked to wait in a designated safe area for several hours. It is possible that your flight might be changed to other terminals or cancelled for the day. Airline and airport personnel keep you posted with the latest flight information as it becomes available.

During an emergency it is not uncommon for rumors to circulate. Official airline and airport personnel will ensure you have the most current accurate information as it is relayed to them.

In the event flights are cancelled and you need a family member to come pick you up, they most likely will not be able to enter the airport. DO NOT ask them to come to the airport, wait for instructions on what to do and where pick up locations will be set-up.

In the event people have to be evacuated from the airport to remote sites, shuttle buses will be made available to transport individuals to designated, off site locations. All shuttle buses are equipped with wheelchair lifts.

LAWA has an agreement with the City of Los Angeles Department on Disability to provide American Sign Language interpreters and other disabilities trained personnel to come and assist at LAX and LA-Ontario in the event of a major evacuation.

Portable dialysis machine are considered to be an assistive device by the U. S. Department of Transportation.

Section 382.3 of the Air Carrier Access Act defines an assistive device as any piece of equipment that assists a passenger with a disability to cope with the effects of his or her disability. It further explains that such devices may include medical devices and medications. A portable dialysis machine is therefore an assistive device under section 382.3.

Section 382.121(a) requires carriers to permit passengers with a disability to bring assistive devices into the aircraft cabin provided that they comply with applicable safety, security, and hazardous materials rules. Section 382.125(a) requires carriers to stow assistive devices in the baggage compartment if the item cannot be transported in the cabin in accordance with applicable safety, security, and hazardous materials rules.

To learn more go to: http://www.dot.gov/sites/dot.dev/files/docs/Portable_Dialysis_Machine_Notice.pdf  

GROUND TRANSPORTATION  (Back to Index)

Click here to find the latest information on Ground Transportation to and from LA.

GETTING TO DOWNTOWN LOS ANGELES FROM LAX

CLICK HERE FOR TRANSPORTATION PICK-UP LOCATIONS

LAX Shuttle & Airline Connections.

For information click here.

FlyAway Bus

To reach downtown Los Angeles, take the FlyAway Bus going to UNION STATION.

At LAX, passengers board buses on the Lower/Arrivals Level in front of each terminal under the green
"FlyAway, Buses and Long Distance Vans" signs.

FlyAway Buses are lift equip.

CLICK HERE FOR SCHEDULE AND MORE INFORMATION 

Airport Area Hotels

Many major airport-area hotels provide courtesy transportation from LAX terminals. Stops for shuttles to hotels are located on the Lower/Arrival Level islands in front of each terminal under the red sign Hotel & Parking Lot Shuttles. If you are staying at an airport-area hotel,

we recommend you contact the hotel ahead of time to see if they have accessible van service. Not all hotels provide accessible service.

  Public Transportation 

Free shuttle bus service is provided from to the Metro Green Line Aviation Station. Passengers wishing to use this shuttle bus service should wait under the LAX Shuttle & Airline Connections sign on the Lower/Arrival Level islands in front of each terminal, and board the "G" Shuttle.

Passengers also can take the "C" Shuttle from the same pick-up point to get to the Metro Bus Center, where they can board city buses serving the Los Angeles area. Information on city bus services is available by telephone on the Information Display Board in the baggage claim area in each terminal. In addition, passengers can obtain local transit information by calling 323.GO.METRO or 323.466.3876.

Other public bus authorities serving LAX are Culver City Bus Lines, Santa Monica Big Blue Bus, and Torrance Transit. (Click on each bus line name for contact information.) Passengers can pick up these buses at the Metro Bus Center in Lot C.

CLICK HERE FOR SCHEDULE AND MORE INFORMATION

ADA PARATRANSIT SERVICE IN THE LOS ANGELES AREA.

Eligible visitors will be served for a period of 21 days - during any 12 month period. Individuals from outside Los Angeles County service area who currently use Paratransit service in their city, are eligible for complementary paratransit service as a visitor.

CLICK HERE FOR MORE INFORMATION  

Rental Cars

For information click here.

Scheduled Buses

Scheduled buses provide service from LAX to various parts of Los Angeles and some surrounding regions. For example: Universal Studios, Knotts Berry Farm, and all Disneyland Anaheim resort hotels. Passengers are encouraged to contact the companies first for more information. These buses pick up passengers on the Lower/Arrival Level islands in front of each terminal under the sign FlyAway, Buses & Long Distance Vans.

Remember to verify accessibility when contacting these bus companies to make reservations.

CLICK HERE FOR MORE INFORMATION  

Shared Ride Vans – All Areas

When making a reservation, make certain you let the shuttle van company know if you need them to provide an accessible van for you.

For information click here.

Shared Ride Vans – Long Distance

We recommend you ask the shuttle service about accessible service when making reservations.

For information, click here.

Taxi Service

Taxis can be found curbside on the Lower/Arrival Level islands in front of each terminal under the yellow sign indicating Taxis. Passengers will be presented with a ticket stating typical fares to major destinations. Only authorized taxis with an official seal issued by City of Los Angeles Department of Transportation on each vehicle are permitted in the airport. It is illegal for any transportation services to solicit fares, and travelers using such services do so at their own risk.

If you need an accessible taxi, go to the taxi pick-up location and ask the dispatcher to order an accessible taxi for you. An accessible taxi will be dispatched from the holding lot. The waiting time for the accessible taxi should be quite short (generally around five minutes or less) since taxis are dispatched directly from the airport’s holding lot which is adjacent to the terminals. Service Animals are allowed in taxis at no extra charge.

For more information, click here.

 

LOST AND FOUND  (Back to Index)

Lost and Found: You have several options for finding your lost item!

If you lost your item on an aircraft, please contact your airlines (list of airlines is at www.lawa.org/LAXAirlines.aspx)

If you lost your item at an airport restaurant or store, please contact that place of business (list of airport businesses is on www.lawa.org/tenantLAX.aspx)

If you lost your item at a passenger screening station, please contact:
Transportation Security Administration Lost & Found
5757 W. Century Blvd., Suite GF06
Los Angeles, CA 90045
Monday - Friday, 8 a.m to 3 p.m.
(310)242-9073
tsalaxlosandfound@dhs.gov

If you lost your item in any other LAX location, please contact:
LAX Airport Police Lost & Found
5600 W. Century Blvd.
Los Angeles, CA 90045
Monday - Friday, 8 a.m. to 2 p.m.
(424)646-LOST (5678)
LAXLostandFound@lawa.org

For more details, please visit:
http://www.lawa.org/ADA.aspx?id=1590

 

MEDICAL INFORMATION (Back to Index)


FIRST AID


A first aid station is located on the Upper/Departures Level of Tom Bradley International Terminal, and is open every day from 10 a.m. to 10 p.m. Call (310) 215-6000. In emergencies, contact any airport employee or call LAX Airport Police at (310) 646-7911 (voice) or (310) 417-0439 (TTY).

Nearby hospitals provide 24-hour emergency service near the airport.

IMMUNIZATIONS


To obtain travel immunizations or other nonemergency needs, Reliant Immediate Care serves LAX. It is located Northeast end of the Airport at 9601 South Sepulveda Boulevard, physicians are available 24 hours a day, seven days a week. For information, call (310) 215-6020.

For other medical and first aid information, click here.

PRESCRIPTIONS (Rx)


Travelers who forget their prescription medicine or experience unforeseen flight delays, can visit Reliant Immediate Care Services LAX for an emergency refill. Physicians are on duty 24 hours a day at Reliant. Reliant is located 9601 South Sepulveda Boulevard. For information and to arrange pick-up call (310) 215-6020. 

MEDICAL OXYGEN  

 

There are no facilities at the airport to rent oxygen for individuals waiting for connecting flights.  However, there is a company, APRIA (310) 297-6986, that provides oxygen and can deliver to LAX.  Make certain you know your flow rate because they will need this information. 

 

NOTE:  Neither Los Angeles World
Airports nor Los Angeles International        
Airport recommend any provider of
medical oxygen.  The company             
listed above is provided for your
convenience only.  You should check
the internet or with your medical
oxygen provider to see if they know
of a company that delivers medical
oxygen for use by passengers at
airports.   

Medical Oxygen Picture

International travelers requiring medical oxygen in a terminal while waiting for a connecting flight should arrange with their airline to accept the oxygen container upon its delivery to the airport and upon your departure. 

Unfortunately the Airport cannot recommend individual oxygen service companies.  However you can look in the internet using the terms “TRAVEL OXYGEN”, where you can find companies that deliver oxygen to many airports around the world.

The following tips are recommended by TRAVEL OXYGEN NEWS at http://aeromedic.com/news/

TRAVEL OXYGEN TOP 5 TIPS

1. Planning is key. Don’t purchase an airline ticket without first knowing the oxygen policy of your preferred airline. Know that some airlines DO provide oxygen during some flights, not all. Know that the airline will only provide oxygen on the plane, NOT at the airport. A Gate Pass can be obtained for someone to escort a person using oxygen at the airport. Don’t be discouraged about having to setup arrangements for your travel oxygen needs. Traveling with oxygen can definitely be accomplished, with the proper planning.

2. Always travel with a copy of your prescription for oxygen as well as any other medication. If you are in need of additional equipment, you will be ready. Be sure to have multiple copies, just in case.

3. If you are relying on a company to deliver oxygen equipment to you when you arrive at a specific location at a specific time, be sure to get it in writing. Have a 24hr contact name and telephone number ready in case you can not locate equipment, or if additional service is needed.

4. Be educated on the oxygen equipment that is available to you. If you have never used Liquid Oxygen before, learning how to fill a portable unit from a reservoir in your cabin on the first day of a cruise is not the time to do so. If you are traveling internationally, know exactly what’s available to you and where to get it. In Italy, for instance, Liquid Oxygen is the most common equipment. Talk to your local oxygen provider about education on Liquid Oxygen prior to traveling to Italy. When using a Portable Oxygen Concentrator, know that if you’re not plugged into a wall or car outlet, you must only rely on battery power. Having enough batteries for your trip is vital.  

5. Always consult your physician prior to traveling with oxygen. Flying and traveling to higher altitudes can affect the way you use therapeutic oxygen.



Portable Dialysis Machine


Persons who use a portable dialysis machine, may transport it aboard an aircraft. A portable dialysis machine does not count towards a passenger’s carry-on limit.

 
Carriers must give portable dialysis machines brought in the cabin of an aircraft stowage priority over other items brought onto the aircraft.


Carriers may not charge a fee to carry a portable dialysis machine onboard an aircraft or in the baggage compartment.


Go to the following web site for more information on portable dialysis machine policy:
http://www.dot.gov/sites/dot.dev/files/docs/Portable_Dialysis_Machine_Notice.pdf  

PARKING  (Back to Index)

LAX Parking Map

Parking Rates

Central Terminal Area (CTA)

Nearly 8,000 parking stalls are available in eight parking structures located opposite the roadways from the passenger terminals. Parking is available for extended stays and overnight trips.

All vehicles entering the Central Terminal Area are subject to random inspection.

All individuals (including persons with disabilities) who pull a parking stub and pass through a gate arm into a parking structure are required to pay the posted parking rates.
 

Vertical Clearances


All CTA parking structure entrances are clearly marked with vertical clearances.   

 
  • Parking Structures 1, 2A, 3, 4, 6 and 7 have a maximum vehicle height restriction of 8 feet, 2 inches.
  • Parking Structures 2B and 5 have a maximum vehicle height restriction of 7 feet.
  • Vehicles exceeding the maximum vehicle height restrictions in the CTA parking structures should use Parking Lot C.

Economy Parking - Lot C 
(96th Street and Sepulveda Boulevard) 

LAX operates economy Parking Lot C with over 7,300 parking spaces.

Lot C provides frequent, free shuttle transport to and from Lot C and the Central Terminal Area, stopping conveniently at each Terminal curbside.

Lot C cannot accommodate parking for large trucks, trailers and campers.

Parking Rates

 

Cell Phone Waiting Lot
(Northwest corner of 96th Street/Vicksburg Avenue)
 

Motorists meeting arriving passengers can wait for free, up to two hours, until passengers call to say they are ready to be picked up in the Central Terminal Area.

The Lot is adjacent to the southwest corner of LAX Economy Parking Lot C and one-quarter mile from the 96th Street Bridge entrance into LAX’s passenger terminal area.  It is easily accessible from the north and east by motorists using La Tijera, Sepulveda, Manchester and Century Boulevards to access LAX. (See LAX Parking Map)

Vehicles must be attended at all times.  No parking is allowed in or around the Cell Phone Waiting Lot.

Disability Placards
All vehicles displaying disability placards or license plates may park in parking structures and economy lot and pay the posted fee.

Electric Vehicle Parking
Free parking is available for electric vehicles only at charging stations located in the lower/arrivals level of Parking Structures 1 and 6 for up to a maximum of 30 days per visit.

No free parking privilege is available for Clean-fuel, Natural Gas-fueled and/or bi-fuel vehicles.

Motorcycle Parking
Parking for motorcycles is free inside the Central Terminal Area parking structures.

When entering, drive carefully around the entrance gate arm and DO NOT take a ticket.  Do not park in a space for a car.  A motorcycle may be parked at the ends of rows, in corners, and in other spaces provided it does not block access to parked vehicles, handicapped spaces, Smarte Carte machines, passenger traffic, paths for the disabled, automobile traffic, doors, elevators, driveways, etc.  Parking violations will be issued to all offenders (Vehicle code 22507.8(b) & (c)). When exiting, drive carefully around the exit gate arms.  Entering/exiting a lot via a sidewalk is not allowed.

 
 

ADA PARATRANSIT SERVICE IN THE LOS ANGELES AREA  (Back to Index)

 

Paratransit Service with Driver

 

If you use this service in your area, you may be eligible to use the service in Los Angeles.

Access is the service name of the ADA Complementary Paratransit service for functionally disabled individuals in Los Angeles County. Access transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operators and within ¾ of a mile around METRO Rail stations during the hours that the systems are operational.

For more information: www.asila.org

OUT-OF-AREA VISITOR RIDING PRIVILEGES

As an Access Paratransit rider, you are eligible for ADA Paratransit service outside of Los Angeles County. The ADA says you can have 21 days of visitor status (in any 12 month period) in areas outside our service area. Please call the ADA Paratransit system in the area you will be visiting for more information. Access Services will forward your ADA eligibility information to an out-of-area service provider upon request.

Visitor Information

Eligible visitors will be served for a period of 21 days - during any 12 month period

  1. Individuals from outside Los Angeles County service area will be served by Access Paratransit as ADA Visitors if they are unable to use accessible, fixed route transportation services due to disability related functional limitations.

  2. According to ADA regulations, an individual residing outside of the area served by Access Paratransit is eligible for complementary paratransit service as a visitor.

    1. If the individual presents documentation of ADA paratransit eligibility from his or her home jurisdiction.

    2. If the individual has no such documentation (of ADA paratransit eligibility), then the individual is to provide documentation of residence outside of L.A. County and, if the individual’s disability is not apparent, proof of the disability. This might include, for example, a letter from a doctor.

     
  3. To request visitor status, contact Access Customer Service by phone, mail, fax, or text phone. Please be prepared to give:

    1. Information verifying eligibility as an ADA eligibility from outside of Los Angeles County or
    2. Evidence of disability as described in 2a and 2b above.

    3. Expected dates when visitor desires to use Access.

    4. Access Customer Service will process the application promptly.

    The visitor will be notified of the determination regarding status as an ADA eligible visitor and if eligible, information will be entered into the rider database.

THE FARE

The Access Services fare must be paid at the time you get in the vehicle with the exact cash fare, Access Services coupons or with MTA bus tokens. Drivers cannot give change. Effective July 1, 2009, your one-way fare is based on the distance you travel. The Reservationist will tell you your fare when you schedule your trip.

DISTANCE IN MILES FARE
 0 to 19.9

$2.25

20 or greater $3.00

REMINDER: Access Services drivers do not accept credit cards, tips, or gratuities. Please do not offer.

 

PICK-UP LOCATIONS FOR PERSONS WITH DISABILITIES  (Back to Index)

 
No_Parking_Logo LOS ANGELES INTERNATIONAL AIRPORT (LAX) is committed to creating a pleasurable travel experience for the disabled travelers.

ADA pick-up points are situated around the central terminal area and are provided to make it easier for special needs travelers to meet their driver in a convenient location.

ADA pick-up points are NOT waiting zones.  These pick-up points are specifically for the immediate loading and unloading of disabled passengers only.

DRIVERS must NEVER leave your vehicle unattended.  Federal Law prohibits vehicles being left unattended at any time. Unattended vehicles are subject to fines and immediate towing.  If you have a special situation, notify a Traffic Officer.

DMV issued Disability Placards do not exempt you from enforcement of the NO PARKING regulations.  Drivers arriving early may park across the street from the terminal in one of the parking structures or wait at the free Cell Phone Waiting Lot (See map).

ACCESS SERVICES uses the pick-up points to meet their customers arriving at LAX.

FOR BROCHURE AND MAP OF LOCATIONS (CLICK HERE)  
 

SERVICE ANIMALS  (Back to Index)

 

A service animal is an animal that performs a task or tasks for a person with a disability to help overcome limitations resulting from the disability. Federal law defines service animal as “any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items” Service Animals are allowed in all areas of the airport

For your convenience we have provided federal regulations pertaining to service animals found in the Air Carrier Access Act which went into effect on 13 May 2008. We have highlighted some parts of the regulations to make finding common questions easier

Sec. 382.117 Must carriers permit passengers with a disability to travel with service animals?

(a) As a carrier, you must permit a service animal to accompany a passenger with a disability

(1) You must not deny transportation to a service animal on the basis that its carriage may offend or annoy carrier personnel or persons traveling on the aircraft

(2) On a flight segment scheduled to take 8 hours or more, you may, as a condition of permitting a service animal to travel in the cabin, require the passenger using the service animal to provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight

(b) You must permit the service animal to accompany the passenger with a disability at any seat in which the passenger sits, unless the animal obstructs an aisle or other area that must remain unobstructed to facilitate an emergency evacuation

(c) If a service animal cannot be accommodated at the seat location of the passenger with a disability who is using the animal, you must offer the passenger the opportunity to move with the animal to another seat location, if present on the aircraft, where the animal can be accommodated

(d) As evidence that an animal is a service animal, you must accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal

(e) If a passenger seeks to travel with an animal that is used as an emotional support or psychiatric service animal, you are not required to accept the animal for transportation in the cabin unless the passenger provides you current documentation (i.e., no older than one year from the date of the passenger's scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) stating the following:

(1) The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders--Fourth Edition (DSM IV);

(2) The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination;

(3) The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and

(4) The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.

(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin. With respect to other unusual or exotic animals that are presented as service animals (e.g., miniature horses, pigs, monkeys), as a U.S. carrier you must determine whether any factors preclude their traveling in the cabin as service animals (e.g., whether the animal is too large or heavy to be accommodated in the cabin, whether the animal would pose a direct threat to the health or safety of others, whether it would cause a significant disruption of cabin service, whether it would be prohibited from entering a foreign country that is the flight's destination). If no such factors preclude the animal from traveling in the cabin, you must permit it to do so. As a foreign carrier, you are not required to carry service animals other than dogs.

(g) Whenever you decide not to accept an animal as a service animal, you must explain the reason for your decision to the passenger and document it in writing. A copy of the explanation must be provided to the passenger either at the airport, or within 10 calendar days of the incident.

(h) You must promptly take all steps necessary to comply with foreign regulations (e.g., animal health regulations) needed to permit the legal transportation of a passenger's service animal from the U.S. into a foreign airport.

(i) Guidance concerning the carriage of service animals generally is found in the preamble of this rule. Guidance on the steps necessary to legally transport service animals on flights from the U.S. into the United Kingdom is found in 72 FR 8268-8277, (February 26, 2007).

TAXIS - ACCESSIBLE  (Back to Index)

 
It is easy to request an accessible taxi. Go outside lower level to the taxi pick-up stand, (see map) and ask the dispatcher to order an accessible taxi for you. A taxi will be dispatched from the holding lot. The waiting time for the accessible taxi should be quite short since taxis are dispatched directly from the airport’s holding lot which is adjacent to the terminals. Service Animals are allowed in taxis.

TIPPING FOR SERVICE  (Back to Index)

 
Tipping for service is customary but is NOT required at the airport.  Wheelchair service, airport van service and airport shuttle service to and from parking lots is provided FREE of charge by your airline and or the Airport.

You are encouraged to notify the ADA COORDINATORS OFFICE if you are solicited for a tip.  Just go to the airport’s ADA site and filling out the form found when clicking the “GOT COMMETNS” box at http://www.lawa.org/ADAFeedbackForm.aspx.
Picture of different currencies

WHEELCHAIR SERVICE  (Back to Index)

 
Requesting a Wheelchair

To Request wheelchair service, it is recommended you contact your airline 72 hours in advance. Wheelchair service is provide free of charge by your airline.  Tipping is not required for wheelchair service. 
Most individuals requesting wheelchair assistance are transported via wheelchair from ticketing to their aircraft.  Airlines are required to provide curbside wheelchair service when requested. 
On your return flight, you should remind a flight attendant near the end of your flight, that you will need a wheelchair upon arrival.

Curbside

Each airline is responsible for providing wheelchairs for their customers with disabilities, from curbside drop-off to the aircraft.  Contact your airline's reservation desk a minimum of 72 hours prior to your flight to reserve wheelchair service. Wheelchair service is provided free of charge.  Tipping is not required.

From Parking Structure

Airlines are not responsible for providing wheelchair service from parking structures to terminals.

 

WHEELCHAIR RENTALS / REPAIR IN LOS ANGELES, CALIFORNIA  (Back to Index)


Check the internet under: wheelchair rental Los Angeles.

USEFUL CONTACT INFORMATION- EMERGENCY (310) 646 – 7911   (Back to Index)

 
 

OTHER USEFUL INFORMATION (Back to Top)

Transportation Security Administration (TSA) - HELPLINE

ADA -Brochure - Evacuation Terminals

Driving - Using Parking Permits, Cards and Placards around the world

Pick-up Locations for Arriving

Travelers with Disabilities

Access Services

Travelers Aid

Links to Online Directories of Disability Organizations Worldwide

Traveling with Disabilities

Medical Information for Americans Abroad

Medication Abroad

Traveling with a Ventilator

Disability Organizations Overseas

Oxygen Abroad

Air Travel Service Complaints & People with Disabilities

Common Questions Regarding Travel for People with Disabilities

Safety travel for People with Hidden Disabilities

News, fact sheets and destination access guides

National Clearing House On Disability And Exchange


PUBLICATIONS

AIR CARRIERS ACCESS ACT (ACAA)
http://www.aeromedic.com/ACAA%20Final%20Rule%20-%20Fed%20Register.pdf

AMERICANS WITH DISABILITIES ACT (ADA)
http://www.ada.gov/pubs/adastatute08.pdf

TITLE 24, CALIFORNIA CODE OF REGULATIONS
http://www.documents.dgs.ca.gov/bsc/2009/part11_2008_calgreen_code.pdf

ADA STANDARDS FOR ACCESSIBLE DESIGN
http://www.ada.gov/adastd94.pdf

AVIATION CONSUMER PROTECTION AND ENFORCEMENT (FAA)
http://airconsumer.ost.dot.gov/pubs.htm
http://airconsumer.ost.dot.gov/problems.htm

LAWA RESTROOM DESIGN STANDARDS
http://www.lawa.aero/uploadedfiles/lax/pdf/LAWA%20Public%20Restroom%20Design%20Guidelines-Specifications%20(All%20Airports).pdf

NEW HORIZONS
http://airconsumer.ost.dot.gov/pubs.htm

TRAVEL PLANNING

USEFUL TRAVEL PLANNING CHECKLISTS
http://abilitytrip.com/travel-tools/

FLY-RIGHTS: A CONSUMER GUIDE TO AIR TRAVEL
http://airconsumer.dot.gov/publications/flyrights.htm/

WHEELCHAIRS AND ASSISTIVE
http://www.miusa.org/ncde/tipsheets/powerchairs

USING PARKING PERMITS, CARDS AND PLACARDS AROUND THE WORLD
http://www.fiadisabledtravellers.com/

INTERNATIONAL HEALTH INSURANCE
http://www.miusa.org/ncde/tipsheets/insurance

FLYING WITH A DISABILITY
http://www.flying-with-disability.org/

U. S. CENTERS FOR DISEASE CONTROL (CDC) – TRAVEL INFORMATION
http://wwwnc.cdc.gov/travel/

RESOURCES AND TIPS FROM DISABLED TRAVELERS
http://www.globalaccessnews.com/



LOCAL NEWS & EVENTS TO THE INTEREST FOR DISABILITIES COMMUNITY (Back to Top)

LAWA ADA Committee Minutes

LAWA Special Disabilities Related Events